Contact Helpdesk

The Helpdesk provides answers to questions relating to REACH, CLP and Biocidal Products Regulations (BPR). Our aim is to help companies to understand their obligations under the regulations but no consultancy is provided for company specific issues.

If you have questions relating to the REACH-IT system, the Register for Biocidal Products (R4BP), the IUCLID database or the CHESAR application, please contact the European Chemicals Agency (ECHA).

We aim to respond to all enquiries submitted using the contact form within one week. The answer will be sent by email. 

You can also contact us by phone:

  • Monday - Tuesday 9.30 - 11.30
  • Thursday 13.00-15.00

  • REACH and CLP: +358 400 393 033
  • BPR: +358 50 597 6338

Unfortunately, the contact form is currently not in use and written enquiries are asked to send by e-mail to kemikaalineuvonta(at)